TLS Protocol must be set to 1.1 or higher in the client software applications connecting to the My Cloud. IMPORTANT! My Cloud OS 5 Note: TLS 1.0 is not supported in My Cloud OS 5.Read the steps below for basic WD My Cloud FTP troubleshooting. Manually port forwarding default passive port 55536-55563 in router.Online port forwarding checking tool can be used to determine if the port are open at the routers external IP Address. If the UPnP Table still does not display the port changes, Reboot the Router. If the UPnP Table does not display the port changes, Reboot the My Cloud. Log into your Network Router, check and refresh the Port Forward UPnP Table.Click Finish again to accept and activate the port forward changes.Your External Port may need to be changed depending on the port choice and configuration. The example in this article uses the default settings of Internal Port 21 and External Port 21. For information, please refer to Answer ID 29968 My Cloud OS 5: Port Usage and Assignments Change the FTP port to 21 or a port that is not being used by any other process on the My Cloud.Click Select the default service scan or Customize a port forward service.A Port Forwarding Settings dialog box will be displayed.Scroll down to Port Forwarding and Click Add.TLS/SSL Explicit Encryption uses port 21.TLS/SSL Implicit Encryption uses port 990.Please consult the router's user manual or contact the router manufacturer to determine if UPnP is supported and instructions on how to enable UPnP or visit. Western Digital Technical Support does not provide information on router UPnP support or instructions on how to enable UPnP on 3rd party routers.Port Forwarding using the My Cloud dashboard should not be used when the router has been manually configured with port forwarding rules.For more information, please refer to Answer ID 20995: How To Determine If a Router Supports UPnP
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